Venue Technician

Salary £27k

Monday - Friday (Hours will vary depending on completion of the event)

Location Central London

Job ID 32603

Position Overview

We're seeking the right individual to develop into and experienced Venue Technician. A Venue Technician is responsible for the set up and operation of audiovisual systems in an event environment while ensuring complete customer satisfaction. This position reports to a Technical Supervisor, Technical Manager, Senior Project Manager or a Technical Events Manager subject to function and region.

Key Job Responsibilities

* Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event

* Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

* Troubleshoot technical issues and resolve problems quickly as they arise.

* Complies with all Company security and safety measures.

* Adhere to health and safety regulations and wear appropriate PPE.

* Report all health and safety issues to the HSE Manager or Project Manager onsite.

* At times the technicians will work as part of a team on larger scale projects.

* Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers.

* Maintains a positive relationship with all clients through effective communication.

* Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.

* Monitors events and checks in on customers throughout the day.

* Understands and fosters the hotel/venue/client relationship.

Technical Ability

* Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.

* Handles equipment challenges and changes in a timely and professional manner.

* Systems Knowledge

* Understands company processes, follows procedures and completes systems entry and paperwork accurately.

* Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.

* Increases revenue by utilising floor up-selling techniques.

* Works with clients to finalise invoices.

Job Qualifications

* High School Diploma or GCSE equivalent required.

* 1 year of customer service or hospitality experience is preferred.

* 1 year of audio-visual experience or equivalent in educational environment is preferred.

Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief.

By applying through Green Folk Recruitment, you consent to share your information with our client for recruitment purposes. We handle your data with care, aligning with our privacy policy for recruitment-related activities. Please be informed that all final hiring decisions rests solely with our client. Should you have any inquiries, kindly direct them to Green Folk Recruitment for a transparent and streamlined recruitment experience. Green Folk Ltd is acting as a recruitment agency in relation to this vacancy