Responsible to - Practice Manager

Must be proficient within DGL

Duties

To provide secretarial & administrative support, assisting in providing a high quality of service helping to ensure our patients receive the best possible care

• Answer the telephones & dealing with enquires in a timely & efficient manner
• Taking messages
• Emailing
• Dealing with correspondence
• Registration of patients, filing and maintaining accurate medical records
• Prioritise work to ensure deadlines are met
• Use DGL Practice Manager computer system to register/update/obtain patients information
• Organizing and maintaining paper & electronic files
• Liaise with consultants & secretaries and all other agencies to ensure the smooth running of clinics
• Arrange appointments, procedures & tests, liaising with internal & external departments
• Preparing the clinics, ensuring lists are faxed/emailed to the relevant locations
• Ensuring the Practice Manager is kept informed of all issues relating to the clinics
• Ensuring the Practice Manager is kept informed of any complaints
• Taking appointment deposit payments over the phone via credit card machine
• Diary management
• Audio typing, data entry
• Patients queries - prescriptions, test results etc
• Multitasking and flexibility