Our client, an excellent housing provider based in Southwest London has a new opportunity for a part time Housing Advisor. This is a permanent opportunity at 18 hours per week (hours flexible) and the salary for the role is £19,163 per annum - hybrid working (mainly office or site based but there is flexibility for some home working).

If this is of interest to you, please apply today.

In your role you'll:

Investigate and resolve housing management and antisocial behaviour (ASB) cases.
Work with our legal partners and represent RHP at court during legal proceedings.
Develop an excellent knowledge of safeguarding adults and children so you can identify, manage, and support customers and represent RHP at multiagency case reviews.
Investigate and respond to incidents of hoarding and other forms of neglect.
Write and present witness statements and case reviews and advocate for RHP at stakeholder meetings.
Develop good working knowledge of housing legislation and use this to address tenancy breaches.
Tackle crime and ASB on our estates, working with the police and other agencies.
Have professional relationships with the community mental health team and social services, arranging support for customers whose tenancy is at risk.
Manage and resolve complex high-level ASB, working with other agencies to act quickly and proportionately protecting residents, victims, and perpetrators.
Resolve complex sensitive casework that may involve child protection issues, adults at risk and or customers who present a risk to themselves or the community as a result of their behaviour.
Carry out visits to inspect properties or meet with customers where there are concerns regarding the tenancy and take appropriate action.
Support the development and implementation of effective housing policies and procedures.
Work with the South West London Fraud Partnership (SWLFP) to investigate and prevent fraud and subletting.
We're looking for someone with experience of:

Working in a similar role, managing all aspects of housing related cases including ASB.
Working as part of a team that delivers stellar service.
Using IT systems proficiently including Word, Excel, PowerPoint, databases and email.
Ability to travel to attend meetings and carry out regular site and customer visits.
It'd blow us away if you had:

Experience of using Microsoft CRM