Company Overview:
CloudScope is working on behalf of a well-established IT service provider, founded over 15 years ago. This IT company has experienced sustained growth since its inception and is committed to further expanding its team. With a focus on employee development and a supportive work environment, they aim to become one of the fastest-growing Digital & Technology Solutions providers in East Anglia.
Job Title: 2nd Line Support Technician
Location: Outskirts of Norwich (Part-remote option available)
Salary: £30,000 - £35,000 per annum (depending on experience)
Benefits:
25 days holiday, plus bank holidays, increasing with long service.
Quarterly profit-based bonus.
Personal training & development opportunities.
Environmentally conscious office with recycling points in every kitchen
Responsibilities:
As a 2nd Line Support Technician, you will work with clients from various industries across the UK, providing comprehensive IT support. Your responsibilities will include:
Supporting client PCs and servers remotely and on-site (Win7/8/10, 2008, 2012, 2016).
Setting up client email accounts and website hosting in Linux and Windows environments.
Managing WHM web servers and DNS for clients.
Administrating IP Phone systems and supporting client applications.
Requirements:
Minimum of 1 year of experience supporting small and medium-sized business networks for an outsourced IT company.
Prior experience with Microsoft Exchange 2007/2010/2013/2016 and Office 365.
Proficiency with Windows 7/8/10, 2008, 2012, 2016, and Microsoft Exchange 2007/2010/2013/2016.
Experience installing business computer systems and providing support both remote and on-site.
Working Hours:
40 hours per week, Monday to Friday, with flexible working arrangements available.
Who would suit this role?
This role is ideal for an experienced 2nd Line Technician with a strong technical background, seeking a dynamic and fast-paced environment where they can support small and medium-sized businesses in setting up and managing their IT networks.
