Exams Officer Support Advisor

Permanent

Term Time Only

North-West Region: £26,177 - £29,414 (actual salary)

Home Based with travel

AQA is much more than just an awarding organisation, our purpose is to advance education by enabling teachers and students to realise their potential. Our purpose is the reason AQA exists - we're here to make a positive difference in the world by bringing out the best in teachers and students.

Joining the Customer & Sales Team as an Exams Officer Support Advisor, you will be part of the team that drives the organisation to make the necessary changes to improve the services and support we offer our customers that differentiate us as an organisation. You will work with all areas of the business, to ensure we provide Exams Officers with a high-quality service.

As one of the five Exams Officer Support Advisors, you will be responsible for one region of the UK, depending upon your home location. It will be necessary for you to travel to centres and meetings so you will need to hold a driving licence and have your own transport. The role is Term Time only but you will need to be available during the exam series, including the results days in the Summer.

What's in it for you?

• A chance to ensure Exams Officers voices across the country are heard

• This role will put you right at the heart of our customers driving advocacy, quality and change as part of a brand new purpose led team.

• A real and tangible impact on the lives of students and teachers across the UK.

• A focus on personal and professional growth and development.

• Access to an enhanced Contributory pension scheme which could you see you paying in 7% and AQA contributing 11.5% (Other options available)

• Life Assurance, BUPA Private Medical Insurance, Health cash plan and a 35 hour working week

• The ability to unwind and focus on self-care through the full Headspace App and our Employee assistance and wellbeing programmes.

To be successful in this role, you will need to:

• Have experience of working with centres delivering general qualification exams series. (e.g. High Schools or Colleges). - Ideally as an Exams Officer

• Be committed to putting customers at the heart of your thinking and decision making - A customer front and centre mindset is essential.

• Be delivery focused with a logical approach to problem solving and prioritisation to deliver a balance of short-term improvements and medium to long term differentiation.

• Understand relevant business process and organisational change methodologies, tools and techniques, with a proven track record in implementing and embedding change.

• Have excellent relationship management skills with the ability to manage stakeholders on multiple levels.

• Have expertise in using Management Information (MI) to provide data insights into the Exams Officer experience, delivering effective plans to drive continuous improvement.

• Have experience of working closely with a regulatory organisation.

What Next?

Upload your most recent CV with a cover letter which highlights your transferable skills and motivation for this role.

Applications will close at midnight on Monday 23rd September 2024.