Collections Team Leader

Warrington

£30,000 + 30 Days Holiday + Pension + Progression + Company Benefits

Are you from a Collections and Team Leadership background looking for a varied Monday-Friday role within a market-leading communications group that offer stability and long term progression opportunities?

In this varied role you will have both inbound and outbound responsibilities as you manage a team of Legal Collection Agents. This team serves as the primary point of contact for customers who have received Debt Recovery Letters, handling tasks such as processing payments, setting up payment arrangements, and addressing customer inquiries.

The ideal candidate will be a Contact Centre Team Leader with collections experience and possess a strong understanding of departmental processes and compliance requirements.

The Role

Ensure agents are meeting required KPI
Ensure all agents meet required compliance standards
Ensure agents provide debtors with the required information, utilising client systems and available evidence to maximise the collection opportunity.The Person

Collections experience
Team Leader or similar
Local to WarringtonCollections, Onboarding, Embedding, Team Leader, Contact Centre, Inbound, Supervisor, Manager, Outbound, Training, Manager, North West, Cheshire, Liverpool, Manchester, Warrington

Reference Number: BBBH17631

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

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