Our ideal Facilities Helpdesk Administrator will need to have:

* Good communication skills and numerology skills.

* Good organisation skills when dealing with a busy inbox and high influx of jobs.

* Ability to make quick thinking decisions and to handle multiple tasks in a fast-paced environment.

* Good time management skills and an understanding of SLA requirements to ensure priority jobs are dealt with urgently.

* Computer literate with knowledge of Word/Excel and other Microsoft packages.

* Client Facing skills including good customer service over the phone and via email.

* Facilities Management knowledge or experience in a similar environment.

* Good attention to detail.

* Experience in raising purchase orders.

* Understanding of Health & Safety Legislation and compliance requirements.

* Ambitious with good work ethic and is open to learning new skills.

* Some knowledge or experience of working with CAFM systems.

* Experience in coordinating specialist sub-contractor and engineering visits.

* Additional Requirements:

* Support Engineers and Contract Managers in day-to-day requirements.

* Raising of purchase orders for material goods and subcontractor works.

* To liaise with the client team on a regular basis to ensure a proactive support of their requirements.

* To liaise with the rest of the Helpdesk Team and support where required.

* To monitor the progress of reactive callouts ensuring compliance and any follow up works are picked up and delegated to correct department.

* To assist in managing any sub-contractor visits.

* Convey and display the Company core values of respect, trust, communication, care and commitment.

* Understand job sheets and where remedial works would be required then close open jobs accordingly.

* To continually monitor and develop the local administration processes and procedures