Salary: £42,000 per annum
Location: Southend, Essex
Sector: Social Housing Maintenance Contractor
Type: Full-time, Permanent

Role Overview:

We are seeking an experienced and proactive Repairs Supervisor to oversee the reactive repairs, pre and post-inspections, and ensure the delivery of high-quality maintenance services within the social housing sector. This role involves managing a team of operatives, liaising with tenants, and ensuring that all works are completed to the highest standards within agreed timeframes. The ideal candidate will hold a SSSTS, NVQ Level 3 in a relevant trade, and have a clean driving license.

Key Responsibilities:

Team Management:

Supervise, support, and motivate a team of operatives (tradespeople) to deliver reactive repairs and maintenance.
Allocate jobs to the appropriate operatives based on skills, experience, and availability.
Monitor and track the progress of repairs, ensuring all works are completed within set targets and to a high standard.
Reactive Repairs:

Oversee the delivery of reactive maintenance tasks, ensuring that repairs are completed promptly and efficiently.
Coordinate emergency repairs and ensure that issues are addressed quickly to minimize disruption for tenants.
Pre and Post Inspections:

Carry out pre-inspections of repair requests to determine the scope of work and ensure proper materials and operatives are assigned.
Conduct post-inspections of completed works to ensure compliance with quality standards and tenant satisfaction.
Tenant Liaison:

Act as a point of contact for tenants, addressing their concerns, and ensuring their needs are met in a professional and timely manner.
Provide excellent customer service by ensuring that repairs are conducted with minimal disruption to tenants.
Health & Safety Compliance:

Ensure that all work is carried out in accordance with health, safety, and compliance regulations.
Promote a culture of safety within the team, ensuring that all operatives adhere to relevant policies and procedures.
Documentation & Reporting:

Maintain accurate records of all repairs, inspections, and interactions with tenants.
Provide regular reports to senior management on job completion, team performance, and any issues or delays.

Key Requirements:

Experience:

Proven experience in social housing repairs or maintenance, ideally within a supervisory role.
Strong knowledge of the reactive repairs process and associated administrative tasks.
Qualifications:

SSSTS (Site Supervisor Safety Training Scheme) certification.
NVQ Level 3 in a relevant trade (e.g., Plumbing, Electrical, Carpentry, etc.).
Clean, Full UK Driving License (required for site visits and driving company vehicles).
Skills:

Excellent leadership and team management skills.
Strong communication skills to interact with tenants, operatives, and management.
Good understanding of health & safety regulations within the construction/maintenance sector.
Ability to work under pressure, managing competing priorities.
Technical Knowledge:

A background in a trade (plumbing, electrical, carpentry, etc.) is desirable.
Knowledge of social housing regulations and the specific needs of tenants in this sector is advantageous