Are you looking for a new permanent career in the UK's busiest airport?

First Call Aviation are recruiting for a Ticketing Agent - Amadeus to work at Heathrow Airport. As a Reservation and Ticketing Agent you will play a vital role in providing passengers with support at the airport with:

• Reservations and Ticketing Issuance, Payments for additional services, and first port of call for flight disruptions.

Salary: £30'270 + dependent on experience

Shifts: 6 days on 3 days off. Some early starts 4:30/5am, some late finishes 10:30/11pm. Avg shift length 8.5hrs.

Job Duties of a Ticketing Agent - Amadeus:

• Handle and Fulfil Reservation and Ticket requests. This will include booking, payment collections and issuing tickets.
• Processing of additional services including last minute upgrades, excess baggage. payments, seat selections and so on. Ensuring GDPR and Cash Handling Practices.
• Assisting with rebooking passengers effected by flight issues.
• Manage admin tasks with partner airlines such as daily sales
• Provide guidance and advice to passengers effected by flight issues.

Job Requirements of a Ticketing Agent - Amadeus:

• Previous Reservations and Ticketing Experience
• In-depth working knowledge of GDS and DCS system AMADEUS, ALTEA.
• Excellent Customer Service skills
• Excellent Written and Verbal Communication skills.
• Team Player
• Calm and Patient Demeanour, with ability to deal with irate passengers effectively.
• Ability to work under pressure.
• 'Happy to Help' attitude.

You must be flexible, cancellations, delays and staff sickness may mean working more hours or coming in on off days to support.

This is an excellent opportunity to join London Heathrow as a Reservation and Ticketing Agent

If you are interested, and have the relevant experience, please apply below to be contacted by a member of the team. You can also text #removed# with your full name + LHR TICKET' - and a member of the team will come back to you.