Sales & Customer Account ExecutiveOur client are a specialist Publisher in the shipping industry are looking to add a Sales & Customer Account Executive on a full time permanent basis based in Livingston. We are looking for a candidate with a passion for building strong client relationships and driving sales within a busy team.Responsibilities:* Handling inbound calls from customers, providing sales information and customer support* Dealing with customer queries, quotes and pro formas quickly and efficiently on a daily basis* Processing sales orders using industry software* Reporting the end of day sales figures* Dealing with daily invoicing and credits* Processing returns* Ordering third party publications* Ensuring the shipment of subscription products on a bimonthly / 6 monthly basis* Contacting external customers regarding new publications and updates* Assisting with Corporate Sales tasks* Maintaining regular contact with resellers* Updating database* Covering the Reception desk when required* General office administration* Any other activities that the company requiresPerson Spec (Skills/Knowledge and Experience required)* Must have 3 - 5 years of sales/Account management experience* Strong IT skills and adaptability to working with the relevant software and business management packages* Excellent communication and customer service skills* Confident telephone manner* Collaborative - works closely with management and staff across the business* The ability to work effectively in a team as well as being a self-starter* To be able to communicate at all levels and in a knowledge-led manner* To be dynamic and energetic in approach* Capable of working to tight deadlines* Be flexible, hard-working and keen to learn* Good time management skills* Possess excellent attention to detail* Knowledge of MS Word and ExcelSalary, Conditions, Benefits* Salary £30,000* Full time hours: 37.5 per week - Monday to Friday - Start time between 8am - 10am Flexible* After 3 month probation period trialling 4 day working week meaning you will only need to work 30 hours per week however be paid for 37.5* Company wellbeing plan and pension* Discounted or free food* Free flu jabs* On-site parking* Sick pay* Wellness programme* Winter Tyre scheme* Excellent Holiday schemeIf you are interested please apply with your most up to date CV.

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