Care & Support Team Manager  -  3 month contract

•    Location: Sheffield  (S20 1DL)
•    Salary: £20 per hour
•    DBS (Enhanced)
•    3 month contract – very likely to be extended
•    Must be able to start working immediately

Overall Responsibility:One of the biggest housing associations in the UK is seeking a dedicated Care & Support Team Manager. This role involves ensuring compliance with contractual, regulatory, and business requirements while delivering excellent, personalised, value-for-money services to customers. You will effectively manage staff, service budgets, and resources to ensure commercial viability and strengthen our market position. Customer engagement in shaping service delivery is a key focus.Key Responsibilities:Providing Direction:
•    Support the development and remodelling of services, raising the profile of care and support services.
•    Managing lettings and providing tenancy support
•    Reporting of repairs
•    Develop and report on team plans to evidence high-quality service delivery.
•    Lead and manage the performance of the team to achieve targets and continuous improvement.
•    Ensure services adhere to business standards and meet Care Quality Commission (CQC) requirements.

Working with People:
•    Involve customers in shaping the care and support services they receive.
•    Ensure excellent communication across teams and with external stakeholders.
•    Recruit, induct, develop, and manage staff performance to achieve high service standards.

Using Resources:
•    Set and manage service income and expenditure budgets effectively.
•    Identify risks and develop plans to ensure business efficiency and continuity.
•    Ensure efficient utilisation of resources and central services.

Achieving Results:
•    Monitor, manage, and report on performance and risk, ensuring compliance with quality standards.
•    Achieve high customer satisfaction levels through feedback and engagement.

Managing Self and Personal Skills:
•    Perform other duties as required by your line manager.
•    Manage your own professional development and conduct yourself in line with our Code of Conduct.
•    Demonstrate flexibility regarding working patterns, including unsocial hours and on-call duties.

Personal Competencies:
•    A proven track record in managing a team.  1 Team Leader will be reporting into this role.
•    Excellent communication skills and a strong commitment to customer service.
•    Ability to prioritise workload and manage time effectively.
•    Competent people and task manager with a strong performance management culture.
•    Sound knowledge of the needs and issues facing the customer group.
•    Experience of working with vulnerable people and producing Care and/or Support Plans.

General Responsibilities:
•    Comply with safeguarding, safety, and compliance policies.
•    Promote corporate values and act with professionalism and integrity.
•    Maintain confidentiality and comply with data protection policies.

If you are passionate about making a difference and have the skills and experience required, we would love to hear from you. Please email your up to date CV to