Driver Engagement Associate – Account Manager

Location: West London, Hayes

Shift Pattern: Rota-based (Mon-Sun), 5 days working week – 2 weekends off, 2 weekends on.

Salary: £30,000

Pod Talent is excited to partner with an ambitious, rapidly growing, and genuinely sustainable logistics and final-mile delivery company. This dynamic and ever-evolving business is not only people-centric but also highly innovative and driven by ambitious goals.

As a Driver Engagement Associate, you will work closely and oversee the whole in-house drivers’ team and take charge of building close-knit relationships, performance reviews and ongoing training.

This is a fantastic opportunity to join a team of high achievers known for delivering exceptional customer service and training. Your ability to work towards continuous improvement will be highly valued and rewarded as historically this company has a proven track record of giving their staff incredible opportunities to grow within the company. 

Responsibilities:

• Supervise, lead, train and motivate a team of in-house delivery drivers.
• Coordinate with the transport network manager to establish new training and driver development.
• Work towards growth and improvement of your personal and team KPIs.
• Handle driver’s inquiries, complaints and routing issues.

Ideal skill set we’re looking for:

• 2+ years’ experience in a warehouse or logistics environment, ideally in a similar role and driver engagement and involvement.
• Ability to adapt to and implement new operational processes in a rapidly growing environment.
• Good understanding of warehouse operations, logistics and distribution.
• Proficiency and knowledge in MS Office and CRM.
• Fantastic interpersonal and communication skills with the ability to motivate and inspire others.

If you are reliable, trustworthy, empathic and able to understand different views and opinions – you are the perfect fit for this role. It’s a fantastic opportunity for an existing warehouse or driver engagement operative, who is looking for a new challenge or a step up in their career and wants to grow in a progressive and people-centric company. 

Apply today!