NOC Engineer

£30,000 - £35,000 PA

Several NOC Engineer vacancies have arisen with an established organisation known for cutting-edge services across LAN and WAN Connectivity and Security solutions. This SME is one of the most successful businesses we work with and they pride themselves on their close-knit and highly supportive environment, offering a commitment to training / upskilling and internal promotion wherever possible.

As a NOC Engineer you'll be the frontline of technical support, solving connectivity issues and ensuring smooth network operations. Working in a dynamic Network Operations Centre, you'll manage incident tickets, troubleshoot LAN/WAN problems.

With clear career progression through a structured NOC pathway, you'll have the opportunity to develop your expertise and aim for senior technical roles at one of the best in the business.

Responsibilities:

Technical Troubleshooting: Address LAN/WAN connectivity issues and handle hardware support for routers, switches, and WiFi APs.
Customer Interaction: Deliver excellent customer service, keeping clients updated throughout the process.
Ticket Management: Use ServiceNow to manage incidents and requests with precision, escalating when necessary.
Collaboration: Work alongside field engineers and support the vendor management process to expedite solutions.

Requirements:

Previous experience working in a busy NOC or Service Desk role.
Technical Knowledge: Solid understanding of LAN/WAN technologies; CCNA or equivalent preferred but not required
Knowledge of OSI model
Ability to obtain Security Clearance

Note; You must be able to work shifts between 7 am and 7 pm (Monday to Friday) and occasional weekend shifts on a rota. Weekend shifts are worked from home, overtime will be paid and you'll have the Monday and Friday either side of the weekend shift off.

Offering up to £35,000 PA plus genuinely fantastic benefits; enhanced pension, private medical insurance, income protection, life assurance, and 33 days of holiday (including bank holidays)