Customer Engagement Officer

Bedford (Hybrid)

£30,240 per annum including car allowance

Permanent

Full time - 37 hours per week (evening and occasional weekends will be required)

Are you passionate about amplifying the voices of customers and making a real impact?

What you will be doing:

• Ensuring the customers’ voice is embedded at the heart of our decision making and reflected in the way we deliver our services.

• Support the customer engagement manager to deliver a range of customer engagement activities.

• Helping to deliver the customer engagement expectations set out in the Regulatory Consumer Standards, Social Housing Act and the Building safety Act.

• Promoting the outcomes of engagement both to customers and colleagues through a range of communications channels.

• Providing administrative support to all bpha involved customers, and the service improvement panel to enable them to effectively scrutinise our performance.

• Building relationships internally with colleagues to ensure the successful delivery of customer engagement projects.

We’d love to meet someone with:

• Resident, Customer or Community engagement experience in a similar people focused role.

• Knowledge of the social housing sector and resident engagement.

• Excellent interpersonal skills and ability to build rapport easily with a diverse range of people.

• Excellent project planning and organisational skills

• Experience of resident/service user/community consultations and gathering feedback to make improvements.

• Confident in analysing data, writing reports and demonstrating outcomes and impact.

• Excellent verbal and written communication skills and record keeping.

• Confidence to work independently and manage own workload.

The successful applicant will need to have their own vehicle for regular travel to a variety of locations across bpha’s operating areas.

To apply please complete the application form and include a personal statement that outlines how you meet the essential and where possible the desirable criteria for the role. Please also attach a CV.

Amongst what we offer you is:

• 28 days holiday PLUS Bank Holidays (rising to 33 days plus bank holidays with length of service) (pro rata to part time hours)

• A generous contributory pension scheme

• Enhanced family leave

• Private health care

• Free life assurance

• Access to an extensive suite of wellbeing services and tools including a digital gym

• Opportunities for learning and development

• Discounted gym membership

• Retail discount scheme

• Hybrid Working

Successful candidates will need to complete a basic DBS application.

Closing date: 13th January 2025

Interview date: To be confirmed

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.