Sales Executive

Furnishings

Donegal

Permanent Role 

We are recruiting on behalf of our client, a leading Northwest based Homeware and Interiors company with a store spanning over 2500 square feet who offer a vast array of departments to include flooring, furniture, giftware, kitchenware, electrical. They have been long established in the Northwest and are recognised as one of the leading retailers in Co Donegal/Derry and Ireland wide, with a reputation for delivering first class customer service and quality products on a consistent basis. Due to continued growth they are looking for a target driven Sales Executive for their busy furniture department.

The successful person will be responsible for assisting customers in selecting and purchasing furniture for their homes, offices, or other spaces. Their role involves a combination of sales, customer service, and product knowledge.

Here are the key tasks typically involved:

Customer Assistance:

• Greet customers and understand their needs (e.g., style preferences, room size, and budget).
• Provide guidance on selecting furniture pieces that fit the customer's requirements.
• Answer questions about furniture features, materials, dimensions, and availability.

Product Knowledge:

• Stay knowledgeable about the store's inventory, including the various styles, brands, and types of furniture.
• Be familiar with the quality, durability, and care instructions for different materials (e.g., wood, fabric, leather).
• Help customers understand how certain pieces fit within their space in terms of size and design.

Sales and Transactions:

Recommend products based on the customer's preferences and needs.

• Highlight special offers, promotions, or financing options available.
• Process sales transactions, including taking payments, handling refunds, and arranging for delivery.

Customer Service:

• Assist with special orders if a customer wants a product not currently in stock.
• Help with arranging delivery or assembly services.
• Handle any post-sale issues such as returns, exchanges, or warranty claims.

Store Maintenance:

• Ensure that the sales floor is organized and the furniture is properly displayed.
• Assist with restocking inventory or setting up new product displays.
• Upselling and Cross-Selling:
• Suggest additional items like accessories, cushions, or matching pieces to complement the main furniture purchase.
• Offer add-ons, such as warranties, protection plans, or assembly services.

Building Customer Relationships:

• Establish a rapport with customers to encourage repeat business.
• Follow up on sales, customer satisfaction, and future furniture needs.
• In addition to these tasks, a furniture salesperson needs to be friendly, patient, and good at communication.
• They should also have a solid understanding of design and space planning to help customers make informed decisions.

Required Skills & Qualifications:

• Previous Sales Experience in a Retail Sales Role
• First Class Negotiation skills
• Well-presented and friendly
• Experience in handling cas