Part Time Technical Sales Administrator - Engineering Services - Croydon, Surrey, £28000 - £31000 depending on experience

Hello Recruitment is pleased to be recruiting for a part time Technical Sales Administrator for a large engineering business based in Croydon.

Core responsibilities

Communicate with internal/external customers i.e. Sales managers / Service engineers and end customers on a daily basis via phone, and e-mail.

Analyse incoming requests, identify anomalies and respond to customer communications with the relevant information on a timely basis.

Address customer questions, issues and needs based on the initial request, ensuring that specific customer requirements and product features are clarified and understood.

Prepare and check initial quotations in line with discount policies and Sales Manager Guidance, ensuring that all part numbers, quantities etc. are correctly captured.

Submit quotations to customers, ensuring the relavant Sales Manager is able to follow up on these, as needed.

Process customer purchase orders in our local ERP system

Effectively communicate changes to dispatch/warehouse regarding customer orders.

Prepare customer requested shipping documents, labels, stamping etc.

Process Sales Returns & Credits as appropriate

Support customers with updates on existing orders requests.

Collate and understand risk assessment information, complete the Master Check List for orders as required.

Collaborate with and assist others and to contribute to the success of the sales & service teams as a whole.

To comunicate with Sales managers, Service engineers and other Team members to ensure they are informed of project relavent information.

Seek ways to streamline and improve best operating practice for the benefit of internal and external stakeholders.

To review quotations created within the Sales admin team to ensure cost and price information is correct, before the offer is released and sent (4 eye principal).

Professional Experience & Education

Proficient in Microsoft Office - Word & Excel.

Experience of working within an ERP system.

Ability to identify component parts from drawings.

Experience from a Mechanical engineering environment would be beneficial.

Important - Experience export regulations post Brexit.

Ability to work with others and be part of a fast moving team.

Good communication skills with both internal and external customers.

Package Details:-

Permanent contract

Monday to Thursday 8.30am to 3.00pm, Friday 8.30am to 00pm. Contracted total working hours of 29 hours per week.

£27,808 - £30,986 (dependent on experience)

Annual Bonus (pro rata on year of joining)

20 days holiday (pro rata)

Pensions 3% EE and 6% ER

Life Assurance

Salary/Bonus Sacrifice

Private Health Care

Dental Health Care

Cycle to work scheme