Resident Liaison Officer
Based in St Albans
Permanent
Based out of St Albans

About the Role

Working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team, liaising with a wide and diverse customer base, in a professional and efficient manner.

Swiftly resolving and advising residents, you will log all complaints received in accordance with our policy and procedures, ensuring agreed targets are delivered within your service area.

About You

Candidates will have excellent customer service experience, ideally within a social housing environment, working as a Liaison Officer, coupled with the ability to establish and maintain effective customer relationships. Well organised, you'll have excellent verbal and written communication skills with the aptitude to communicate at all levels and will be IT literate