The account manager role is to ensure colleagues can provide excellent service and support to members.

Key responsibilities will include:

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Supporting the team in the renewal and management of corporate memberships and subscriptions across the business; maintaining relationships with suppliers, and facilitating access to resources.

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Taking ownership of the related administration, facilitating access to resources, and maintaining records and usage data for accurate tracking.

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Responding to ad hoc requests from colleagues for access to resources, following the agreed procedures, and liaise with suppliers as required to rectify issues.

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Supporting Knowledge Management capabilities around the business, including building relationships with colleagues to understand their needs and support them in knowledge sharing.

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Working with the Knowledge & Information Managers to create content on the intranet.

Skills/Qualifications/Experience

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Degree or relevant experience in Knowledge/Information/Library studies

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Good organisational skills, with the ability to plan and prioritise

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Strong skills in SharePoint Online

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A strong team player with good communication skills, but with ability to be self-motivated and manage own workload, with a proactive approach

Desirable:

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Work experience within a knowledge/library services environment, preferably in a legal/professional services firm

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Research experience/skills using databases and resources

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A solid working knowledge of various Microsoft products