Are you detail-oriented with a passion for providing exceptional customer service? We’re looking for a dedicated Customer Service Representative to join the team! In this role, you’ll be a vital part of the Customer Service Team, ensuring that customer orders are accurately entered, processed, and delivered on time, while handling customer inquiries efficiently from start to finish.What You’ll Do:

• Accurately enter customer orders and review contracts to ensure all key elements are correct.
• Create precise, professional quotations, including any additional charges.
• Handle telephone orders and inquiries with efficiency and professionalism.
• Collaborate with internal and external suppliers to ensure product availability.
• Provide customers with technical information 
• Coordinate with warehouse, production staff, and transport carriers to meet customer delivery expectations.
• Maintain records of customer orders, dispatch notes, and proof of deliveries.

What We’re Looking For:

• Excellent keyboard and PC skills.
• Strong telephone communication skills with a professional and approachable manner.
• Ability to work under pressure and manage changing priorities.
• Previous experience in Customer Service or a similar environment is essential
• Someone reasonably local with transport due to rural location

Challenges and Expectations:

• Prioritise tasks to meet customer order and delivery deadlines.
• Communicate effectively across different cultures and time zones.
• Ensure customer satisfaction by meeting company service level agreements .
• Adhere to company quality standards and procedures.

Why Join Us?

• Play a key role in a dynamic team.
• Make a real impact on customer satisfaction.
• Work in a fast-paced, collaborative environment.
• Great benefits

If you're passionate about delivering top-notch service and have the skills to thrive in a busy customer service environment, we'd love to hear from you!