Customer Service Advisor based in Warrington (WA5)

Offering £13.60 per hour, paid weekly - every Friday

Start date: 13th January 2025

We are recruiting on behalf of our fantastic client based in Warrington, within this role you will be joining an existing team within an inbound customer service department. Full training will be provided!

The Role

• Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact
• To identify and implement process improvements to improve service to the customer and operational performance
• To work in partnership with operations employees at all levels of the organisation to ensure work activities are resolved to the satisfaction of the customer.
• Accurately record and process a variety of customer enquiries.
• Diagnose customer issues through detailed questioning and active listening.
• Investigate and interpret data held on a number of different systems.
• Manage customer expectations and set and agree timescales for actions to be performed.
• Promote products in line with marketing input.
• Conduct outbound calls following events and system unavailability.
• Review own performance statistics and take responsibility for personal development.
• Ability to be able to respond to and resolve written customer contacts.

The Hours: Full time, 37 hours per week.

• Monday - Friday; 8am-8pm
• Saturday; 8am-4pm
• Sunday; Closed
• Working 1 in 4 Saturdays
• 4 week rolling rota.

The Pay: £13.60 per hour

• Paid weekly, every Friday

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