Location: Remote, however hybrid working at the London office will be preffered, if possible.

About the Role:
Linking Humans is proud to be recruiting a ServiceNow Technical Consultant with expertise in Customer Service Management (CSM) on behalf of our highly regarded client. This is an exceptional opportunity for an experienced professional to play a pivotal role in delivering ServiceNow CSM solutions that drive business transformation and elevate customer experience.

Key Responsibilities:

* Design, develop, and implement ServiceNow CSM solutions tailored to meet client requirements.

* Collaborate with stakeholders to understand business challenges and translate them into technical solutions.

* Customise and configure the ServiceNow platform, including workflows, integrations, and dashboards, with a focus on CSM.

* Conduct thorough testing, debugging, and optimisation of solutions to ensure high performance and reliability.

* Provide technical guidance and support to clients and internal teams during implementation and beyond.

* Keep up to date with the latest ServiceNow features and functionalities, particularly within the CSM module, and apply them to projects.

* Document technical designs, configurations, and processes to ensure knowledge transfer and maintain best practices.

Skills & Experience:

* Proven experience as a ServiceNow Technical Consultant or in a similar role, with a strong focus on Customer Service Management (CSM).

* Solid understanding of ServiceNow platform architecture and module capabilities.

* Hands-on expertise in configuring and developing ServiceNow CSM solutions, including workflows and integrations.

* Strong knowledge of web technologies, including JavaScript, XML, and REST/SOAP APIs.

* ServiceNow certifications, such as Certified Implementation Specialist - CSM or Certified Application Developer, are highly desirable.

* Excellent problem-solving skills and the ability to work effectively with technical and non-technical stakeholders.

* Strong written and verbal communication skills, with an emphasis on client engagement.

What Our Client Offers:

* Competitive salary and benefits package.

* The opportunity to work on impactful projects that leverage cutting-edge technology.

* A supportive and collaborative team environment with opportunities for professional growth.

* Flexible working arrangements to support your work-life balance.

How to Apply:
If you are a skilled ServiceNow Technical Consultant with expertise in CSM and a passion for delivering exceptional solutions, we'd love to hear from you