1st and 2nd Line Support Technician (Global Manufacturing)
£28000 - £30,000 per annum (depending on experience)
Pay is Monthly or Fortnightly (whichever is preferred)
Hours: Monday to Thursday 08:00 - 16:30, Friday 08:00 - 13:00
Hybrid working available based on performance
We are thrilled to be working alongside our client, a global manufacturing business whose UK site is based in North Wales. We are looking for an experienced IT Technician to work closely with the IT Manager, support the business in all their IT needs to ensure complete Customer Satisfaction in all the day-to-day transactions.
This NEW role has come about due to the continued expansion of the IT department. To be successful you will have experience in providing technical support, troubleshooting issues, and aiding end users as and when required. As an as IT Technician, you will be a very important part of the day-to-day operations. You will work with technology and our people to ensure their systems are in peak operating condition.
Your Main Duties and Responsibilities
• Apply technology to address business needs and constraints
• Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
• Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
• Participate in enterprise-wide IT projects and initiatives
• Diagnose system hardware, software, and operator problems
• Provide advanced troubleshooting on complicated IT issues
• Provide support for software applications
• Provide desk side training upon request for enterprise applications
• Request hardware and software through the requisition system as directed by their supervisor
• Provide support for all IT related hardware
• Assist the team with the inventory management of all hardware and software assets
• Assist in maintaining all on-premises servers, virtual servers and services
• Collaborate within the IT department to provide 1st-3rd line support for all staff
• Liaise with systems administrators to ensure the stability and efficiency of the IT infrastructure
• Assist in assembling, configuring, upgrading and installing all IT hardware as required
• Maintain systems to ensure they remain secure and compliant
• Perform other duties as needed
Your Key Skills, Qualifications and Experience:
• Analytical and excellent problem-solving skills
• Ability to work independently and in a team
• Excellent client service, interpersonal and communication skills
• Self-starter able to handle multiple tasks and deadlines with minimal supervision
• Relevant IT certifications or degree
• A minimum of 2 years proven experience working in a 1st or 2nd line position
• Experience of building, configuring, maintaining and troubleshooting Windows 10/11 clients
• Experience supporting Microsoft Office 365, OneDrive, Teams and SharePoint
• An understanding of TCP/IP, DHCP, DNS and Active Directory
• Experience with network connectivity including LAN, WAN, WLAN and VPN
• Familiarity with physical infrastructure, including cabling, firewalls, routers and switches
• Proficiency in maintaining and troubleshooting VOIP solutions
• Knowledge of backup technologies (Tape, Disk and Cloud)
• Exposure to Windows Servers and Virtualization would be advantageous but not essential
To Apply
Please send your full CV with a cover letter. I look forward to receiving your application.
Thanks
Kelly
Kelly Newell
Manufacturing Specialist
Avid Personnel