Primary Details

Time Type: Full time Worker Type: Employee

Onsite Support Engineer

Leeds

Permanent

At QBE, our purpose is to enable a more resilient future.

We are an international insurer and reinsurer with a local presence in 27 countries.

The opportunity

We're looking for a Level 2 Onsite Support Engineer to join our dynamic IT team based in our Leeds office. This role have a strong focus on customer service, desktop support and continuous process improvement.

Your new role

Reporting to IT Service Team Leader, you'll deliver expert IT support for both on-site and remote users, resolving complex hardware and software issues to ensure an exceptional end-user experience.

You'll also mentor and guide junior team members, sharing your expertise and best practices for optimal team performance.

Main responsibilities:

• Handling a variety of incidents and requests, ensuring prompt responses for timely resolution and excellent service delivery.

• Provide technical assistance and troubleshooting for hardware, software, and network issues, and manage the setup, maintenance, and upgrading of computer systems.

• Provides IT support for projects involving technical rollouts, office moves, upgrades.

• Support asset management processes to ensure hardware and software solutions are delivered to our customers according to SLAs.

• Contribute to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices and updating documentation as necessary.

• Delivery of defined starter/mover/leaver services.

• Travel to other local QBE offices to provide onsite support.

• Provide support to 1st line engineers.

About You

• Previous onsite experience in a similar role, with good troubleshooting skills.

• Good understanding of Microsoft Office 365.

• Ability to build collaborative relationships and work effectively within a team.

• Demonstrates self-management, with the ability to prioritise tasks effectively.

• Familiarity with IT ticketing systems, preferably ServiceNow.

• Working knowledge of Active Directory, SCCM and Microsoft Intune.

• ITIL Foundation certificate with other IT certification such as from CompTIA or Microsoft (desirable).

Why QBE? At My Best? 

?At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”.It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.?? 

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.?? 

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).? 

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.??