Customer Service Coordinator

My client is a recognised and highly regarded B2B Trade Distributor, and they are looking for a Customer Service Coordinator to join the team.

Basic Salary: Circa £25k plus bonus

Location: Office based, Leighton Buzzard

Hours: 8.30am-5.00pm Mon to Fri

Job Summary

The Customer Service Coordinator are responsible for after-sales related cases such as delivery issues, item returns and spare parts.

Key Duties and Responsibilities

Service and Returns

• Respond to Item Return enquiries via phone, email, and website service page
• Organise safe return of items and book-in the goods upon arrival
• Perform basic testing and fault-finding of returned items
• Organise safe return of items to vendors for replacement, repair, or credit, and booking out upon shipment
• Chase outstanding purchase order returns from vendors
• Raise sales orders for returned/repaired/replacement goods
• Charge and invoice customers for repair/shipping costs
• Ship and invoice* repaired/replacement goods back to customers

Courier Liaison (Delivery Issues)

• Respond to customer delivery issue enquiries and liaise with couriers

Spare Parts

• Respond to customer spare part enquires
• Price-up spare’s orders and prepare spare part quotes / sales orders
• Ship and invoice spares orders

General

• Assist with warehouse duties as required
• Support the sales team by answering the company phones
• Assist with marketing functions as required
• Invoicing completed in liaison with Accounts Department.

Experience / Education Required

• Good basic level of education (i.e., schooling / further education)
• At least 2 years’ experience in Customer Service-related roles
• B2B customer service experience (ideal but not essential)
• Experience and/or desire to work within a busy office environment working closely with your colleagues

Skills / Knowledge

• Good communication and numeracy skills
• Computer skills:
• Self-disciplined and self-motivated
• Able to maintain good relationships with customers, vendors and colleagues
• Able to multi-task, work in a fast-paced environment and to prioritise
• Able to work alone with minimal supervision
• Great attention to detail