Responsibilities

• Responsible for reporting on the performance of all services and the data held within the CAFM System

• Take the lead on the re-implementation, management and ongoing development of a new CAFM system

• Produce a CAFM user guide ensuring processes and procedures are mapped and provide full training and support to users

• Train and coach other staff to cover the Helpdesk.

• Ensure a planned systematic approach is implemented for PPM, statutory inspections

• Ensure PPM schedules & reactive maintenance jobs are completed in line with service requirements.

• Develop and manage a full range of Service Level Agreements (SLA's) and Key Performance

Indicators (KPI's) for in-house and external contractors and monitor

• Working closely with the account managers, finance and procurement teams to enable efficient start to end processes.

• In collaboration with Building Services Management Team and Building Operations Management Team, lead and develop CAFM system procedures in relation to information management and statutory requirements.

• To lead and be responsible for the quality and accuracy of information held on the CAFM system; asset registers, contract registers, Operation & Maintenance manuals, PPM's, maintenance and inspection records, warranties and guarantees, etc.

• Ensure the electronic asset register is correct and annually reviewed in line with guidance.

• Produce weekly reports from the CAFM system on all planned and reactive work including job allocation, status, compliance with SLA's.

• Manage complaints and service-related issues arising from reactive and planned works, maintain and monitor a log of these, and report.

• Positively impact on the team experience by having key management skills.

• Provide monthly and annual performance reports, identify areas for improvement and develop quality assurance processes and procedures

• Working closely with Building Services, Building Operations, Projects, and H&S, develop ways in which CAFM can enhance the management of the assets,

• Report on the operational performance of all contracts.

• Set up and attend CAFM User Group meetings to enhance service delivery and develop system capabilities

• Monitor performance, provide daily, weekly, monthly, and annual performance reports, identify areas for improvement and develop quality assurance processes and procedures

• Constantly seek to improve the services to enhance customer experience

• Develop and maintain effective working relationships with a wide range of internal and external.

Requirements

• Must have experience in managing a team and experience of facilities management industry.

• Interpersonal communication

• Experience in Conflict resolution.

• Previous experience within a similar role.

• Must have good attention to detail.

• Excellent organisational skills and an ability to manage your time are essential.

• Experienced and extensive knowledge in using CAFM systems and managing a Helpdesk role.

• Demonstrate model behaviors that, always, are consistent with an open, inclusive, and participating style.

• Proactive in identifying and pursuing opportunities that are appropriate to maintaining his/her professional development.

• To work flexibly and to undertake such other duties that may reasonably allocated by management.

• Good leadership skills