Service Engineer

Location: Field-based, from Poole officeSalary: £31,000 to £38,000

Role:Service, maintain, and troubleshoot fire, safety, and security systems, including small installation projects.

Responsibilities:

• Communicate with customers and provide clear reports.
• Work with the Team Manager to meet client needs.
• Service and maintain fire alarms, CCTV, intruder alarms, and access control systems.
• Follow company policies for quality, health & safety, and false alarm management.
• Be available for 24-hour call-out shifts with the team.
• Occasionally assist with site surveys alongside installation engineers.

Requirements:

• Experience with fire, CCTV, and security systems, following industry standards.
• Strong problem-solving and fault-finding skills.
• Good communication skills for both reports and customer interactions.
• Ability to understand technical drawings and specifications.
• Good organisational and IT skills.
• Knowledge of Health & Safety practices.

Desirable:

• CSCS card (or equivalent).
• Specific training related to the role.

Working Conditions:

• On-site work in various environments (indoor/outdoor).
• Possible night, weekend, or holiday work, and travel.