ENVIRONMENT:

BE directly responsible for managing the end-to-end vendor renewal process for customers as the next Contract Manager sought by a dynamic Internet Service & Network Specialist. This will include ensuring timely and accurate renewals, addressing customer inquiries, and identifying opportunities for upselling or cross-selling. Applicants must have Matric/Grade 12, at least 5+ years' work experience in a similar role in the IT industry with a solid understanding of RFQ and tender processes, contracts, purchase orders and billing. You also need experience working on Vendor tools/portals and understand enterprise infrastructure products and be willing to learn and understand basic technical aspects of the products.

DUTIES:

Manage Renewals -

• Prepare and issue high volumes of accurate support renewal quotes to customers with a minimum of 90 days before expiration or as per customer/account manager requirements.
• Oversee the process until activation while handling customer queries and internal queries.

Manage contracts -

• Ensure contracts sold are activated and quality checks are completed.

Customer Interaction -

• Collaborate with Sales and Customer Service teams to address customer inquiries and concerns regarding renewals.

Record Keeping -

• Maintain accurate and up-to-date records of support renewal and contract activities.

Negotiation -

• Negotiate pricing with vendors to secure renewal agreements.

REQUIREMENTS:

• Essential Must have Matric or Grade 12.
• 5+ Years' experience in a similar role in the IT industry.
• Understanding of RFQ and tender processes.
• Good understanding of contracts, purchase orders and billing.
• Experience working on Vendor tools/portals.
• Understand enterprise infrastructure products and be willing to learn and understand basic technical aspects of the products.
• Work with large amounts of data in a structured manner to gather and execute on information.
• Strong customer services skills.
• Strong computer skills. (MS Office).

Advantageous -

• 2-Year IT Diploma or equivalent a bonus.
• ITIL Awareness.
• Experience with HPE.

ATTRIBUTES:

• Must have worked closely with customers (internal and external) and vendors alike.
• Have a hunger to continually learn and upskill.
• Very high attention to detail and accuracy with multitasking a key requirement for success in this role.
• Outstanding time management skills and ability to prioritize opportunities to ensure effective and timely follow-up.
• Ability to build and maintain strong relationships with all stakeholders.
• Effective use of customer information, sales resources and database to maximize productivity.
• Strong communication and interpersonal skills with a positive attitude.
• Ability to work under constant pressure and be able to meet tight deadlines.
• Self-managed and be able to work independently.
• Work in structured and organized fashion to achieve goals.
• Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind INTERNAL and EXTERNAL HR and IT policies in place.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

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