My Client in Luaghten East Sussex is looking for a Field Service Engineer

Role and Responsibilities

Tasks include:

* Providing technical support and advice to My Client customers, distributors and colleagues via our telephone helpdesk, service email and site visits.

* Liaising with customers on logistics, including shipment from factory of new instruments and return of faulty instruments to the factory.

* Diagnosis and repair of faulty instruments in accordance with Turnaround Time targets.

* Complete service reports for all jobs, noting the work done and highlighting issues for further action.

* Timely escalation of cases, when necessary.

* Occasional support of design and development through product testing.

* Occasional building of instruments in accordance with Turnaround Time targets.

* Maintain databases on customer service in order to produce reports on KPI's such as Mean-Time-To-Failure, Customer Satisfaction, Turnaround Time, Right-First Time Fixes, Repeat Visits etc.

* Promoting sales of contracts and service parts.

* Occasional attendance at trade shows.

* Installation of our Cryo Transfer systems and other related products.

* Training of customers in the use of our equipment.

* Travel within the UK and internationally as required.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

* Significant, demonstrable experience in a relevant occupation, or

* HNC/HND in a mechanical or electrical subject

* A full, UK driving licence.

* Good colour perception, ability to pass colour perception test.

* Must be computer literate (MS Office), able to connect to the internet and operate email at remote sites.

Required Experience and Skills

The successful candidate will have:

* Manual dexterity combined with ability to use hand and power tools.

* Ability to read and interpret correctly electrical/electronic and mechanical engineering drawings.

* Ability to follow circuit diagrams to build instrument point-to-point wiring looms from single cables to form looms and tie-wrap.

* Ability to prepare cables, fit sleeve and solder and or crimp joints.

* Ability to connect and operate pressurised gas bottles.

* Ability to use electrical test equipment, including multi-meters.

* Ability to use mechanical test measurement instruments including micrometres and Vernier gauges.

* Ability to fit, test and commission complete systems involving medium to high vacuum levels.

Pay: up to £35,000 PA

If you are interested in this role please Apply with an up to date CV