Security Control Room Manager
Location: Stoke / Crewe area
Salary: £45,000
Hours: Monday to Friday

A top 20 national security provider is looking to appoint a talented people manager to oversee their regional hub control room. This is a key role in the effective management of several security contracts. You will be integral to the success of this business as you ensure a smooth delivery of security services across the region.

The role will focus on leading a team responsible for scheduling a large number of security staff, ensuring officers are rostered correctly, staff cancellations are covered appropriately, and mobile teams are working at optimum levels.

Applicants should meet the following criteria:

* Prior experience scheduling security staff, ideally using a rostering system such as Logosoft, Timegate, TrackTick etc.

* Strong IT skills with a keen attention to detail.

* Adept at building relationships with front-line staff

* Confident administering a large team of Security staff

* Prior supervisory or management experience

Responsibilities:

* Supervision of the control room team

* Implementation of processes and procedures

* Strive to improve service delivery in line with client SLA's / KPI's

* Overseeing the effective Scheduling of security staff

* Forward planning of staff rota's

* Budget management

* Ensure a robust process in covering blow outs and staff absences

* Assist with the recruitment and interviewing of staff

* Co-ordinate staff inductions and training

* Collate and administer annual leave requests

* Respond effectively to additional staffing requests

* Regularly updating the company scheduling system

* Respond to situations in a professional manner

* Attend client meetings

* Communicate effectively with site managers

* Generating scheduling reports

Momentum Recruitment

Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused security recruitment service for the provision of permanent, contract & temporary staff across the EMEA region.

Momentum Recruitment covers the following markets.

* Corporate Security

* Security Guarding - Management & Operations

* Security Officer & site personnel staff

* Retail Loss Prevention, Audit & Fraud

* Facilities Management