Role: IT Support Engineer (1st/2nd Line)Location: Whitefield & Oldham (2 sites)Salary: £27,000 - £33,000 DOEJob Type: Permanent, Hybrid and on site (driving licence, own car required)

Our client, a leading global manufacturers since the early 1900's, are expanding their technical team. You would be supporting the office and warehouse staff across 2 sites in Whitefield and Oldham where you would be travelling between sites on a rota'd basis. A driving license and access to a vehicle is an essential requirement of the role.

The role offers hybrid working, one day each week, and two days every 3 weeks. This is rota'd between the technical support team.

Key Responsibilities:

• Deliver 1st and 2nd line IT support to users across the office, factory and warehouse
• Manage and resolve IT requests efficiently via the helpdesk system, ensuring issues are addressed in a timely manner.
• Set up, configure, maintain, and troubleshoot PCs, printers, scanners, IP phones, mobile devices, and other IT equipment.
• Support and contribute to the successful implementation of IT projects within the business.

Required Experience:

• Windows 10 & 11, Windows Server 2019+
• Microsoft Intune, Azure & Office 365
• Active Directory / Group Policy / DHCP / DNS
• Networking (Switches, VLANs, Wi-Fi, VPNs)
• iOS & Android device management
• VoIP telephony solutions
• IT Helpdesk software (e.g., Manage Engine ServiceDesk Plus)

Desirable Experience:

• Experience in factory/manufacturers/industrial environment within IT Support
• HCL Notes / Domino
• Endpoint security deployment & management
• VMware & Hyper-V
• MacOS & Linux

Benefits:

• 21 days annual leave plus bank holidays (increases up to 26 days)
• Weekly hybrid working (1 day wfh, 2 days once every 3 weeks)
• Attendance allowance
• Free on-site parking
• Overtime payable
• Early Friday finishes

If you match the requirements and would like to be considered, please apply for immediate consideration.

Key Words: IT Support Technician, IT Support Engineer, 1st/2nd Line, IT Support Analyst, Technical Support, 2nd Line

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.