IT Technician

Location: Gloucester

Hours: 37 hours per week (Mon-Thurs #removed#, Fri #removed#, with a 1-hour lunch break)

Salary: £24,000 - £30,000 per annum, depending on experience

Key Responsibilities of a Junior IT Technician

* Act as the first point of contact for technical issues after training, managing troubleshooting efforts, and ensuring swift resolutions.

* Oversee onboarding and offboarding processes by facilitating IT setups for new starters and managing offboarding procedures.

* Support employees with technology issues, hardware and software upgrades, and office equipment replacements.

* Maintain IT documentation, including tracking tasks through a ticketing system, developing internal user guides, and updating troubleshooting documents.

* Collaborate on additional projects and tasks as directed by the IT Manager.

* Contribute to the smooth daily operations of the IT department.

Key Skills of a Junior IT Technician

* Solid IT skills and knowledge of software such as MS Word, Excel, and Outlook.

* Excellent communication and interpersonal skills with fluency in English.

* Ability to remain calm and logical when troubleshooting technical challenges.

* Passion for learning new skills and adapting to changing priorities.

* Strong time-management skills and the ability to anticipate potential issues.

* Understanding of Windows operating systems.

* Capability to resolve issues promptly to minimise downtime after training.

* Ability to lift and carry equipment (e.g., switches and servers).

* Familiarity or knowledge of ENTRA/InTune.

Desirable Skills:

* Familiarity with network fundamentals.

* Knowledge of permissions management and administration, including Active Directory.

* Knowledge of servers is preferred.

Compensation and Benefits

* 20 days of annual leave, plus 8 bank holidays and 1 day of Birthday Leave.

* Pension scheme enrolment after 3 months of employment.

* 6-month probation period