FM Help Desk / FM Co-Ordinator / FM Customer Support

This is a fantastic opportunity to join a family owned Security & Facilities Management company working on various client contracts nationwide. Our business has expanded and continues to grow. We are positioned uniquely in the market with a multiple service offering to our customers.

An exciting opportunity to join this established & fast growing company. Our customers include some very prestigious names.

Salary: Up to £33,500

Location: Borehamwood

Hours of work: 9:00am - 5:00pm, Monday to Friday - Office Based

Responsibilities:

* To manage and field customer enquiry's, order placement and interaction with suppliers.

* To manage our in house engineer(s)

* You must be process driven and ability to work on own and as a team.

* Provide information, prepare and compilation of proposals and presentations, where needed

* Be time efficient with submissions

* Have an understanding of property management and service solutions.

* Have a proactive approach to continuous improvement in communications, management procedures and systems to maximise profitability and improve operational efficiencies.

* Have understanding of ISO 9001 / ISO45001

* Use of internal CRM system & customer portals

* Have a good telephone manner

* Obtaining specialist subcontractor costs.

* Participate in day to management tasks, involvement to weekly sales & operational meetings.

The successful candidate:

* Understanding of the Facilities Management industry would be preferential

* Proficient IT Skills - must include, Word, Powerpoint and EXCEL.

* Hold a full UK driving licence - but not essential depending on your location