Role: RAMP Support Officer REF (phone number removed)
Contract Length: Until July 2025
Location: Training in the office in Kidlington, mainly WFH
IR35: Inside
Pay Rate to Intermediary: £19.21 per hour
Spinwell is recruiting for a RAMP Support Officer for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE RAMP SUPPORT OFFICER
The overall purpose of the role is to triage Reasonable Adjustments Management Process (RAMP) applications to determine the necessary next steps, providing advice to management and encouraging them to complete the process with the applicant, signposting them to client training packages or outside resources for the condition if appropriate. The role holder will need to identify applications which need to be referred to Workplace Needs (WPN) or Display Screen Equipment (DSE) Assessor and identify more complicated RAMP applications that need to be escalated to the RAMP Advisor, or to the RAMP Manager. The role holder will also support the wider team with the reduction in the backlog and input on the redesign of the processes within RAMP.
SKILLS/EXPERIENCE OF THE RAMP SUPPORT OFFICER
* IT knowledge, specifically MS Teams, Outlook, Word and Excel.
* Understanding of the Equality Act, ideally the disability protected characteristic and reasonable adjustments.
* Strong communication skills, both written and verbal, with an emphasis on handling sensitive situations with empathy and understanding. Possess the ability to explain negative news and decisions effectively, calm situations, and navigate emotional conversations with tact.
* Ability to converse with people of all ranks and grades.
* Experience in generalist HR environment.
* Ability to work with and liaise effectively with other teams and departments such as Employee Relations, Change and Innovation and Legal.
If you are a RAMP Support Officer, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
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