Service Support Manager

£35,000 - £45,000 + Qualifications + Enhanced Holiday + Company Benefits + Flexible working hours

St Albans

Are you a Supervisor or Manager in the Fire Safety, Electrical, or Construction industry (or similar), looking for the next step in your career? This is an exciting opportunity to step into a managerial role within a well-established company renowned for its exceptional staff retention, continual progression and development opportunities and the autonomy to make the role your own.

This well-established company have over 20 years of experience within the Fire industry and specialize in the installation, servicing, and repair of fire safety and security equipment. Due to a department restructure they are now looking for a Customer Service Manager to join the team of 70 in their St Albans branch.

As the Customer Service Manager, you will play a key role in building and maintaining client relationships while supporting a team of engineers in their professional and personal development. You'll identify training needs, provide solutions, and continually develop client relationships. You will work closely with the existing Customer Service Manager in addition to liaising closely with other members of the senior leadership team,

This varied role would suit an individual with a background in Fire Safety, Construction, or the Electrical industry, ready to step into an autonomous Customer Service Manager offering ongoing management training courses, and a generous holiday package.

The Role:

Building and maintaining strong client relationships
Supporting and guiding a team of engineers in their development
Identifying training needs and implementing solutions
Ensuring client satisfaction and furthering customer relationshipsThe Person:

Background in Fire Safety, Construction, Electrical, or a related field
Looking for a managerial role with a focus on development and client relations
Commutable to St AlbansReference:BBBH(phone number removed)

Keyword: Fire Safety, Construction, Customer Service Manager, Manager, Supervisor, Electrical, Electrician, Office Manager, St Albans, Stevenage, Watford, Hemel Hempstead, Welwyn City garden, Hertfordshire

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

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