Job Title: IT Support Specialist

Location: BerkhamstedEmployment Type: Full-Time

About the Role

This is an onsite role with ample parking - you will need to drive and have own car.

Salary approx. £35-40k

We are seeking a versatile and proactive IT Support Specialist. This is a varied and dynamic role, offering the opportunity to split your time between providing technical support and maintaining IT systems, hardware, and software.

The ideal candidate will thrive in a fast-paced environment, demonstrating excellent problem-solving skills, a calm demeanour under pressure, and a commitment to delivering high-quality IT support. As the role evolves, there will be opportunities to take on additional responsibilities, including contributing to the development of the IT infrastructure.

Key Responsibilities

• Provide first and second-line IT support, offering training and guidance to users with varying levels of IT knowledge.
• Maintain, update, and monitor IT systems, including hardware, software, printers, and mobile devices.
• Perform IT administration tasks such as user management, asset tracking, and system updates.
• Create and update IT documentation, including help guides and troubleshooting resources.
• Assist with IT hardware replacement cycles and project delivery.
• Troubleshoot and resolve technical issues efficiently, ensuring minimal disruption to operations.

Person Specification

Essential Skills and Experience

• Proven experience in customer-facing technical support roles.
• Strong communication skills, with the ability to explain technical concepts clearly to non-technical users.
• A logical thinker with excellent analytical and problem-solving skills.
• Ability to work accurately and calmly under pressure in a demanding environment.
• Flexibility, adaptability, and a commitment to teamwork.
• Excellent time management and administrative skills.
• Experience configuring and troubleshooting:
  • Microsoft client and server operating systems.
  • Active Directory and Group Policy.
  • Microsoft 365.
  • Networking (DHCP, DNS, VLANs).
  • Wireless systems, web filtering, and antivirus management.

This is a fantastic opportunity to join a supportive and forward-thinking team in a role that offers variety, challenge, and the chance to grow professionally. You’ll play a key role in ensuring the smooth operation of the IT systems, directly impacting the experience of the user.