OUT OF HOURS / NIGHT & WEEKEND WORK (36 hour week)

Customer Service Advisor

Repairs/Housing Queries

5:00pm - 9:00am on shift patterns

Training will be fully office based and then will go to hybrid working

Previous Call Centre experience required

The role
Would you like to work within a fast paced vibrant environment and become part of our Out of Hours Team providing a professional, customer focused service to our callers?

Are you able to provide a professional, high quality, front line customer focused service to all Out of Hours callers ensuring that all enquiries are swiftly and comprehensively resolved at first point of contact?

We are seeking an excellent communicator who will handle enquires from customers, internal and external stakeholders providing excellent customer services.

You will be sensitive to the needs of the diverse local community and use all services available to help meet the needs of individuals by liaising with colleagues across housing services, contractors and other partner agencies to resolve enquiries