Role: Service Desk Manager

Location: West Yorkshire

Salary: Up to £50,000

We are supporting our client as they search for their next Service Desk Manager. The successful candidate will work within a team of highly driven experts, providing client-side support and overseeing the daily operations of the service desk team.

Role Overview

This role involves managing a team of support professionals, implementing best practices, and collaborating with various stakeholders to enhance the overall efficiency and effectiveness of the service desk.

Daily Responsibilities:

• Contribute to the clients' vision and solutions, to add greater depth value to the business.
• Working as part of a team delivering the best service to our clients
• Maintain IT team documentation in line with changes.
• Building strong client relationships with your customer service skills and professionalism
• Ad-hoc tasks assisting Senior level engineers in business Infrastructure projects
• Team Management
• Operational oversight

Person Specification:

• Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
• Minimum of 5 years of experience in IT service desk management or a related role.
• Strong understanding of ITIL frameworks and best practices.
• Proven experience in team management, performance evaluation, and coaching.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in IT service management tools and software.
• Demonstrated ability to analyze data, identify trends, and implement process improvements

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.