BUSINESS SUPPORT ADMINISTRATOR

LOCATION: Walsall

SALARY: £23,000

ROLE PURPOSE

Provide an outstanding customer focused support function to both internal and external customers. Complete efficient, timely, accurate data entry functions into a variety of online or internal data systems. Work to deadlines unwaveringly and be prepared to be flexible to the needs of the business. Communicate effectively with all areas of the business, our partners, and anyone who engages with us.

KEY RESPONSIBILITIES

* Ensure that all data related to our financial claims for all contracts and projects is submitted timely and accurately.

* Follow the start paperwork process with employers and learners to complete starts onto the system timely.

* Work with our partners to support them with the submission of supporting evidence for claims and queries relating to their contracts.

* Produce a range of management reports timely.

* Carry out audits internally and externally in line with business needs.

* Register learners with Awarding Organisations (if applicable).

* Maintain records as required for contracts and projects.

* Comply with all company policies & procedures relating to GDPR.

* Achieve outstanding audits for compliance and controls.

* Provide an excellent service to internal customers.

* Provide an outstanding service to everyone who engages with the client, either in person or through any other route.

* Own individual performance plan and achieve planned development activities within agreed timescales

* Demonstrate effective behavioural competencies.

ROLE REQUIREMENTS

ESSENTIAL:

* Level 2 Maths & English / Level 2 ICT skills

* Excellent communication skills

* Have the right to live and work in the UK indefinitely and without restriction

* Car user

DESIRABLE:

* Knowledge of database management

* Knowledge of funded contracts (e.g. ESFA)

* Administration/ICT Qualification

BEHAVIOURAL COMPETENCIES

CORE:

* Achieving and Delivering

* Driving Results

* Customer Service

* Quality

* Working Together & Collaborating with others

* Effective Communication

* Influencing and Relationship Building

ROLE SPECIFIC

* Planning, Organising and Flexibility

* Information Gathering

* Problem Solving and Initiative

OTHER REQUIREMENTS

To be co-operative and flexible to meet organisational needs, undertaking duties as may be reasonably expected.

Share our client's strong commitment to the safeguarding of all its learners.

Actively support and implement our client's Equal Opportunities and Health & Safety Policy.

DBS check/ISA registration.

Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications, we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds