We are looking for a charming and thoughtful individual with a passion for service excellence to join our team as a Night Manager.

As a Night Manager you will:

• Offer a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
• Support night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies
• Take initiative in accommodating the customers’ needs in a resourceful manner
• Manage administrative tasks, procedures, processes and standards and ensure correct practice within the night team
• Ensure that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts

Successful Night Manager have:

• Excellent guest engagement skills
• An ability to bring the guest experience to life throughout the hotel
• Willingness to learn and work with IT systems quickly
• The ability to communicate and organize yourself in line with different guest expectations
• A good command of English is essential, a second language is advantageous.

In return, we offer:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• Employee recognition scheme through guests and fellow team members
• Refer a Friend bonus
• Employee stay rates throughout Europe (after passing probation)
• A PERKBOX subscription with benefits, retail discounts and savings available from your first day
• Staff incentives when you and the team perform!
• Employee Assistance Programme
• A daily travel allowance for every day you come to work
• Team meals when on duty

About us:

Nestled in the heart of London’s Mayfair, The Cavendish London is our 4-star deluxe hotel boasting 230 stylish bedrooms. We are located between the beautiful Green Park and bustling Piccadilly Circus, a great location for those wanting to work in central London.

The Cavendish London is part of The Ascott Limited, a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott''s portfolio spans over 165,000 units in 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.

Required skills: Training experience, Leadership skills, Customer care, Hospitality

Role: Assistant Night Manager
Job Type: Permanent , Full Time
Location: London,

Apply for this job now.