An established online retailer is currently looking for a Customer Service Administrator to join their team. The Customer Service Administrator role involves booking appointments for fitters, managing the appointment diary and carrying out a range of administrative tasks.

• Salary: Up to £23,000
• Must be available for an immediate start
• Office based role

Customer Service Administrator responsibilities:

• Managing inbound calls from customers regarding a range of products and services
• Making outbound calls to increase orders and brand awareness
• Booking relevant appointments on behalf of the fitting team
• Ensuring all calls are answered efficiently and queries dealt with
• Monitoring and managing the in-house email inbox, responding to new and existing enquiries
• Arranging provision of documents on behalf of the wider team

Customer Service Administrator skills/competencies:

• Competent telephone manner, proactive, with the ability to forge excellent working relationships with customers
• Excellent organisational skills both written and verbal

Apply today!