This presents a remarkable opportunity for a skilled individual with a strong background in customer service to have a meaningful impact on people's lives and deliver exceptional service to our diverse clientele within the Commercial Division. This position is ideal for someone currently in a customer service or technician role, looking to advance their career and handle more intricate or high-value commercial claims, with potential progression into an adjusting role.

Collaborating closely with commercial adjusters, you will play a pivotal role in managing direct cases. Drawing upon your expertise and background knowledge, you will make well-informed decisions for each claim. Additionally, you'll support your colleagues by exchanging insights, gathering evidence, and liaising with external parties to ensure comprehensive case documentation from initiation to resolution or repudiation.

Crucially, you'll possess the empathy to understand our customers' perspectives fully and the discernment to make decisions based on factual evidence, treating each claim on its own merits.

Many of our team members benefit from flexible working arrangements, striking a healthy balance between office and home environments. Our offices offer vibrant and collaborative spaces, conducive to productive teamwork and interaction.

Qualifications and traits we're looking for:

- Prior experience in handling household and commercial property damage insurance claims is advantageous.

- Exceptional communication skills, with a focus on attentive listening and responsive action.

- Ability to thrive in a team-oriented, fast-paced environment while adhering to service level agreements.

- Capacity to work independently and assist adjusters in resolving caseloads efficiently.

- Skill in cultivating and maintaining positive relationships with customers to ensure satisfaction throughout the claims process.

- Demonstrated understanding and empathy when dealing with sensitive situations.

- Strong organisational skills, enabling effective prioritisation of daily tasks.

- Proficiency in keyboard and IT operations.

What you'll receive in return:

- Competitive salary commensurate with your skills, experience, and qualifications.

- Opportunities for flexible working arrangements, including office and/or remote work.

- Comprehensive healthcare coverage.

- Participation in a Self Invested Personal Pension Scheme.

- Generous holiday allowance, including bank holidays.

- Discounts on various products and services.

- Employee assistance program for overall well-being.

- Life assurance and Group Income Protection.

- Additional voluntary benefits such as dental cover, cycle to work scheme, season ticket loan, and digital GP apps for well-being