Job Opportunity: Service Advisor/Receptionist (Automotive Experience Preferred)
Location: East Ham Area
Position: Full-Time

Vibe Recruitment are recruiting on behalf of our client, a well-established and respected business in the automotive sector, who are looking to add a Service Advisor/Receptionist to their team in the East Ham area. This is an exciting full-time opportunity for someone with automotive experience or a strong administrative background, eager to join a dynamic team and make a real impact.

About the Role:
As a Service Advisor/Receptionist, you will play a key role in ensuring an exceptional customer experience from the moment clients enter the premises or make contact over the phone. You'll be responsible for managing service bookings, assisting customers, and providing support to the service department, ensuring all operations run smoothly and efficiently.

Key Responsibilities:

Act as the first point of contact for all customers, greeting them professionally and assisting with their service needs.
Schedule and manage service appointments, ensuring efficient use of time and resources.
Communicate with customers regarding service options, repair costs, and estimated timescales.
Liaise with the service team to ensure smooth progress of work, keeping customers informed and satisfied.
Handle reception duties, including answering incoming calls, emails, and managing general inquiries.
Provide administrative support, including maintaining accurate service records and processing payments.
Follow up with customers to ensure satisfaction and address any concerns or issues.
Ensure the service area is kept clean, organized, and welcoming for clients.Ideally, You Will Have:

Previous automotive experience is preferred, but not essential.
Excellent customer service and communication skills with the ability to interact confidently with customers at all levels.
Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively in a busy environment.
A positive, professional, and proactive approach to work.
Ability to work independently and as part of a team.
Familiarity with basic administrative and computer systems (CRM systems, Microsoft Office, etc.).What We Offer:

A competitive salary based on experience.
Full-time, permanent position in a well-established business.
Opportunity to work in a supportive team environment with excellent career progression opportunities.
Comprehensive training and development to help you succeed in the role.
Potential to expand your skills and grow within the automotive industry.About Vibe Recruitment:
At Vibe Recruitment, we are passionate about matching the right candidates with the right opportunities. As the recruiting partner for our client, we will guide you through the process to ensure a smooth and seamless recruitment experience.

If you're ready to take the next step in your career and join a forward-thinking company, apply now to be considered for this exciting role!

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Vibe Recruit is acting as an Employment Agency in relation to this vacancy