Operations Co-ordinator

Remote

£28,000

15-month FTC

This leading digital business are looking for a Scheduling coordinator to join their successful business that has been running for over 30 years and offers a home working model. With fantastic training model in place, you will learn everything you need to know about how they operate and will be working alongside the CEO.

This is a deadline driven position, you will be required to think on your feet, remain calm under pressure and work well as part of a down to earth team.

Responsibilities

• Schedule projects using a bespoke Excel based system, ensuring all deadlines are met.
• Ensure research is carried out when required.
• Using the inhouse messaging system to deal with queries from colleagues
• Provide the highest level customer service via telephone and email.
• Allocating projects to freelancers - working around their schedules and current projects.
• Assist with day-to-day activities from the Ops teams.
• Manage workflows to ensure that client deadlines are met
• Ensure that CRM system is kept up to date with new and existing client activities.
• Forecasting and pulling data from CRM system.
• Be the first point of contact for clients and manage them to completion ensuring feedback is taken
• Proofread blogs/ content before it goes live.

Skills

• B2B office-based experience
• Attention to detail is key
• Experience of Organisational/ scheduling experience in a B2B position
• Confident user of CRM/Excel based systems
• Experience of working to deadlines
• Excellent English - both written and verbal is essential to this position
• Confident user of MS Office is essential.

This is a Monday to Friday position, working 8.30am to 5.30pm. As a fully homebased employee you will have the option to work with the CEO in her office once or twice a month, along with her friendly office dog. It is essential that you have a suitable homeworking space and broadband. This is a maternity cover however there could be a possibility to remain with the business after the contract finishes.