This newly created role is a great opportunity to join a friendly and well establisted company going from strength to strength in their field.  

Job Purpose

The Customer Service and Administrator role is critical to ensuring smooth day-to-day operations at the organisation. The successful candidate will be responsible for managing reception duties, assisting customers at the tradedesk, processing orders, handling supplier interactions, and coordinating customer bookings. This role also involves offering product and service advice to customers, producing invoices, and maintaining high levels of customer satisfaction.

Key Responsibilities

1. Reception Duties
   • Greet and assist customers upon arrival.
   • Answer and direct phone calls and emails to the appropriate departments.
   • Manage the reception area, ensuring it is clean, welcoming, and well-organized.
2. Customer Interaction
   • Provide excellent customer service at the trade desk, helping customers with enquiries and purchases.
   • Offer expert advice on the wide range of services and products the organisation provides
   • Handle customer complaints or issues professionally and escalate to management when necessary.
3. Order Management
   • Process customer orders accurately and efficiently.
   • Produce and issue invoices for completed orders.
   • Coordinate with the workshop to ensure timely completion of customer orders and bookings.
4. Supplier Coordination
   • Order necessary parts and accessories from suppliers, ensuring stock levels are maintained.
   • Track and manage deliveries from suppliers, updating inventory as needed.
5. Booking and Scheduling
   • Schedule and confirm customer appointments for services
   • Ensure accurate entry of booking details into the system, coordinating with workshop staff to optimize scheduling.
6. Administration
   • Maintain accurate and up-to-date records of customer interactions, sales, and bookings.
   • Prepare daily, weekly, and monthly reports as required by management.
   • Manage trade discount arrangements, coordinating with the sales team to ensure appropriate discounts are applied.
7. Sales Support
   • Assist the team with processing enquiries and providing quotes.
   • Provide support in organising promotional events or customer appreciation initiatives.
8. Quality Control
   • Ensure that all customer interactions and transactions meet the company's standards of quality and customer care.
   • Participate in continuous improvement initiatives to enhance customer service processes.

Skills and Qualifications

• Experience:
  • Previous experience in a customer service or administrative role.
  • Experience in handling reception duties and managing customer interactions.
• Skills:
  • Strong communication and interpersonal skills.
  • Excellent organisational and time management abilities.
  • Proficiency in using office software, including Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work independently and as part of a team.
• Knowledge:
  • Basic knowledge of automotive products and services is preferred.
  • Familiarity with invoicing and order management systems is an advantage.
• Personal Attributes:
  • Customer-focused with a friendly and approachable demeanour.
  • Attention to detail and commitment to accuracy.
  • Ability to handle multiple tasks simultaneously and prioritize effectively.

Working Conditions

• Full-time position based at the offices in Leamington Spa.
• Regular working hours with occasional overtime required to meet customer demands.
• This role involves working in a busy environment, with a focus on customer interaction and service delivery.

Benefits

• Competitive salary based on experience.
• Opportunities for professional development and career progression.
• Employee discounts on company products and services.
• Friendly and supportive work environment

INDL