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Date Added: Wed 01/01/2025

Customer Service Support

Harlow, UK
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Company: MOSAIC RECRUITMENT LTD.,

Job Type: Permanent, FullTime

Salary: £28,000 - £33,000 per annum, Negotiable

  • This role is fully office based
  • Previous experience in a FMCG company will be advantageous for this role
  • The ability to pick up new software with ease
JOB DESCRIPTIONROLE:  Mainstream Portal Administrator and Customer Service SupportWorking in a dynamic food wholesale distribution company (family owned) occupying the retail space in multiple supermarket chains.Key Responsibilities
  • Ability to access mainstream customer portals and transporting data and information. 
  • Ability to input new information for new product listings in customer portals.
  • Ability to dispute supplier queries on customer portals.
  • Ability to input all promos on customer portals throughout the year
  • Ability to change pricing schemes on customer portals using approved credentials.
  • Ability to navigate internal and external IT systems.
  • Ability to book deliveries and obtain depot booking slots on customer portals
  • Creation of Mainstream- customer portfolio – Master Files using SAP and customer portals.
  • Ongoing - Maintaining Pricing schemes
  • Ongoing – Maintaining customer product information and updating pallet configs, barcode etc..
  • Create custom performance reports from customer portals & SAP, as required by mainstream head.
  • Coverage: for order processing and Mainstream invoicing and sending out invoices to customers via email, customer portal
  • Daily printing of purchase orders.
  • Periodically Invoicing for orders received via emails, to assist other team members when required to do so.
  • Coverage – credit note processing and queries on invoicing and debit claims for shortage returns or pricing discrepancies (as & when necessary.
  • Preparation for customer visits to the facility.
  • Organise Team meetings with Customers and SOP Sales Teams.
  • Maintain and update once a month Customer contact list and Customer portal details and password Updates.
Requirements: -
  • Candidate must be based on site in Harlow. This is an office-based position, 9-5.30 PM
  • Candidate must have strong communication skills and demonstrate a passion for the business and ability to grow within the organisation
  • Accuracy in reporting functions and inputting data on customer portals.
  • Familiar with customer portals and ability to navigate their system: - Tesco, Sainsbury’s, Asda, Morrison’s, Booker, COOP, Nisa, Musgrave, Sysco, Aldi, Lidl.  Training to be provided.
  • Be customer focused, flexible and friendly.
  • Team Spirit: Internal and external – team collaboration, working in a friendly environment.
  • Strong IT skills – is a requirement to navigate customer portals and internal SAP management system.
  • Strong skills in Microsoft office programs: EXCEL is a must.
  • Flexible to jump in and cover for staff on vacation or off sick in Mainstream-sales.
  • A can-do attitude.
  • Multi-tasking is mandatory.
  • SAP experience required but not necessary.
  • Will provide training and assistance to navigate SAP, (if required)
  • References required.
  • Immediate start date.
  • Salary based on level of experience: £28-£33K per annum.
Directly reports to:-   Sales Director
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