Enterprise Service Manager Investment Banking London

A brilliant new opportunity for a Enterprise Service Manager to join a Investment Banking business as they are building out a new Enterprise Service management function in their central London city office

Role details

• Focus: Enterprise Service Management
• This is a permanent role
• Salary £80,000- £110,000 plus bonus and pension
• Focus: delivering standards, governance and process for Enterprise Business Service Management

As part of the Business Service Management Group, the Business Services Lead will support the Head of Business Service Management with the day-to-day management of the team and the design, implementation and execution of deliverables and outcomes which support the Business Service Owners to manage the firm's e2e Business Services.

The Business Service Management Lead will specifically drive the creation and maintenance of key governance, standards and MI including the establishment of the firm's Service Catalogue, which each service under management will utilise to help achieve quality and consistent outcomes for service strategy, governance, management, delivery and change.

This is a fascinating role with a lot of responsibility and visibility from day one

• experience in Enterprise Service Management

• Knowledge and experience of having developed and maintained a firm-wide Service Catalogue
• Strong awareness of dependency management and service mapping
• Experience of having worked within or supported the following service disciplines: Service Catalogue Management, Service Mapping, Service Resilience & Continuity Management, Service Third-Party Engagement Management, Service Incident Management, Service Problem Management, Service SLA Management, Service Capacity Management, Service Control Management, Service Reporting & MI, Service Change Demand Management and Service Change Management.
• Experience of challenging and being challenged in order to shape the best outcomes.

This is a great opportunity with the rare opportunity to really build something for yourself

For more information, and the chance to be considered, please do send a CV through to Kimberley Roe at Huxley

Good luck