Housing Repairs Co-ordinator
North London
Role is initially 5 days office based with a view of 1 day working from home
Initial 3 to 6 month ongoing contract 
My client is recruiting for a Housing Repairs Co-ordinators based within the local Authority in North London and the surrounding area.

Responsibilities

To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.
Experience of working in a contact centre answering high volume of calls to ensure targets are met.
Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image of the Council is projected
Excellent communication skills to liaise with other departments, agencies, contractors as appropriate.
Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to the Council's performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act.
Requirements

Knowledge of the main issues affecting social housing
PREVIOUS EXPERIENCE WORKING IN A COUNCIL OR HOUSING ASSOCIATION
Minimum of 2 years' experience of working within a responsive repairs environment and housing management systems.
Experience of dealing with all aspects of building maintenance / repairs in a busy environment
Experience of processing customers' repair requests methodically and accurately within the appropriate policies, procedures and guidelines meeting tight deadlines
If you have repairs experience within housing please APPLY NOW