Our client is a leading engineering firm specializing in innovative solutions for the engineering industry. We are seeking a motivated and customer-focused individual to fill the role of Customer Support/Sales Coordinator.

You will be the vital link between our customers and the external sales team, providing exceptional support while helping to drive business growth. If you are passionate about engineering products, enjoy building relationships, and are eager to learn in a collaborative environment, we invite you to apply.

Job Purpose:

Job Overview:
As a Sales Administrator, you will play a crucial role in supporting our sales team and ensuring the smooth operation of the sales process. Your responsibilities will include managing customer inquiries, processing orders, preparing sales reports, and assisting with administrative tasks. The ideal candidate will be detail-oriented, possess excellent communication skills, and have a proactive approach to problem-solving.

Key Responsibilities:

Customer Support:

* Respond to customer inquiries via phone and email, providing product information, technical support, and pricing details.

* Assist in preparing and processing quotes, sales orders, and invoices in a timely and accurate manner.

* Handle after-sales service queries and coordinate with relevant teams to resolve issues promptly.

* Support the external sales team with administrative tasks such as preparing proposals, sales reports, and client presentations.

* Follow up on leads and quotations to convert inquiries into sales orders.

* Assist in identifying new sales opportunities within existing accounts and in potential new markets.

* Build and maintain strong relationships with customers, ensuring their needs are met and offering tailored solutions to their requirements.

* Act as a point of contact for clients and internal teams to ensure smooth communication and project execution.

* Update and maintain customer data and sales activities in the company's CRM system.

* Provide regular sales reports and pipeline updates to the Sales Manager.

Order Processing and Coordination:

* Process customer orders, ensuring all details such as product specifications, pricing, and delivery schedules are accurate.

* Coordinate with the logistics and production teams to ensure timely delivery of orders.

Qualifications and Skills:

Education:

* A degree or qualification in Business, Sales, Engineering, or a related field is preferred but not essential.

Experience:

* Prior experience in a customer-facing role or a sales environment is an advantage but not mandatory. Training will be provided.

Skills:

* Excellent communication and interpersonal skills with the ability to build strong customer relationships.

* Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.

* Basic understanding of sales processes and a keen interest in developing technical product knowledge.

* Proficiency in using CRM systems and Microsoft Office (Word, Excel, Outlook).

What We Offer:

* Training and Development: Comprehensive training and ongoing professional development opportunities.

* Career Growth: Opportunity to advance within a global, industry-leading company