Part-Time Customer Service Advisor£11.44 per hourLoughborough22.5 hours per week SF Recruitment is seeking a dedicated Customer Service Advisor to join a growing business in Loughborough. This is a part-time role that offers a dynamic work environment where every day presents new challenges. There are also opportunities for long-term growth for the right candidate, with the potential for permanent employment after the New Year.
Key Responsibilities: - Handle inbound and outbound customer inquiries via phone, email, and internet.
- Manage assigned inboxes and ensure prompt responses to clients, participants, and suppliers.
- Address and resolve complaints, escalating them when necessary.
- Adhere to budgets and processes for order completion and reconciliation.
- Maintain accurate order records using agreed formats and processes.
- Utilise strong Excel skills to manage reward uploads, ensuring accuracy in descriptions, imagery, pricing, and supplier setup.
- Process orders following internal procedures to ensure smooth operations.
- Collaborate with Account Managers to develop ideas and support communication plans.
- Work within project plans and briefing documents to ensure successful project execution.
Ideal Candidate: - Strong communication skills and a customer-focused mindset.
- Excellent Excel skills with exceptional attention to detail.
- Ability to manage multiple tasks and work collaboratively with the team.
- Comfortable handling both inbound and outbound calls.
If you are seeking a role where your contributions make a significant impact, apply now to join a thriving business!
