As a Contact Centre Advisor you will be responding to customer queries from shareholders and employees (or their appointed representative).

Client Details

Our client is a leading & well-established business within Financial Services. They require a Contact Centre Advisor to join their city centre Leeds office on a temporary basis and start on the 13th November on a 6 -8 week basis!

Description

As a Contact Centre Advisor you will:

Responding to inbound contact from shareholders and their representatives
Undertaking identification and verification checks on all enquiries
Escalating queries, complaints, risks and issues promptly
Accurately recording information in the relevant systems
Identifying customer needs and responding positively and professionally whilst identifying opportunities for process improvements that will have a positive impact on the customer experience
Developing and demonstrating expert knowledge and awareness of our products and proceduresProfile

To be successful in this role:

Strong written and verbal communication skills
A passion for customer service and a desire to resolve queries through to completion
Experience within the Financial Services industry would be advantageous, as would experience within a Customer Service Contact Centre environment
Demonstrable experience of working and delivering daily, weekly and monthly targets
Excellent problem-solving skills, with great attention to detail
Great working knowledge of Microsoft Office, especially Outlook and Word with the ability to use multiple different systems at one time
An ability to identify your own areas for learning and self-development, whilst taking responsibility for your own performancePlease note you will need able to pass DBS & credit checks before starting the role

Job Offer

In return, our client can offer:

6 - 8 week role
Hourly rate & weekly pay
Mon - Fri working patterns
City centre office location
No interview required